Refund Policy

Refund & Cancellation Policy

We want you to have a great experience on ClassifiedHub. If something goes wrong with an order, here is how refunds work.

1. Eligibility for Refund

• Refund requests must be raised within 7 days of order delivery.
• The product or service must be unused, undamaged, and in original condition.
• Services once delivered or redeemed are non-refundable.
• Custom or personalised items are non-refundable unless defective.

2. How to Request a Refund

1. Go to My Account → My Orders.
2. Open the specific order and click Report an Issue.
3. Or email us at support@whereismyaddress.com with your order number.

3. Processing Time

• Refund requests are reviewed within 2 business days.
• Approved refunds are credited to the original payment method within 5-10 business days.
• Loyalty points used on the refunded order are restored; points earned are reversed.

4. Non-Refundable Cases

• Change of mind after delivery.
• Damage caused by misuse or mishandling.
• Digital products already downloaded or accessed.

5. Cancellation Policy

• Orders can be cancelled before the vendor confirms shipment.
• Once shipped, cancellation is treated as a return per the above rules.

6. Contact

For any refund-related queries, email support@whereismyaddress.com or visit our Contact page.